Customer Service Agent

About the role

We are seeking a dedicated Customer Service Agent to provide exceptional email support to our global customer base. This role involves handling customer inquiries, resolving shipment -related issues, and maintaining accurate documentation in our CRM system while utilizing translation tools to serve customers in the German speaking market

What you'll do

• Respond to customer inquiries via email in a timely and professional manner
• Resolve customer issues related to shipments
• Escalate complex issues to appropriate departments when necessary
• Maintain high customer satisfaction scores and response time metrics
• Utilize translation tools to communicate effectively with customers

What you need

• 3–4 yrs of experience
• Customer service
• CRM
• Chat support
• Email support
• Data privacy
• MS Office
• Any graduate

Good to have

• Salesforce
• HubSpot