Customer Service Agent

About the role

We are looking for a customer-focused Customer Service Agent to serve as the first point of contact for customer queries and concerns related to payments, accounts, cards, KYC verification, and other financial services. The ideal candidate will combine excellent communication skills, attention to detail, and empathy to deliver a seamless customer experience.

What you'll do

• Respond to customer queries through chat, email, and phone within defined Service Level Agreements (SLAs)
• Resolve customer issues related to payments, fund transfers, card transactions, account access, onboarding, and KYC verification
• Ensure a high first-contact resolution rate while maintaining a positive and professional customer experience
• Follow compliance, data privacy, and information security protocols during every customer interaction
• Perform identity verification before making account changes and ensure sensitive customer information is handled securely

What you need

• 1–4 yrs of experience
• Customer service
• Customer handling
• CRM
• VBA
• Zendesk
• Freshdesk
• Any graduate

Good to have

• KYC
• Data privacy
• AML

What you get

• ₹2 L–₹5 L a year