Customer Service Analyst

American Express·Gurugram

Pay not statedJunior levelFull-timeHybrid

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About the role

Identify and investigate unauthorized/suspicious fraud claims and high-risk transactions within customer and merchant account Review fraud disputes through merchant contact & requesting additional documentation and executing merchant chargebacks Ensure each Merchant chargeback dispute request is handled in a timely & accurate manner

What you'll do

Ensure accurate analysis of fraud claims and make sound decisions to approve or decline the same through systematic analysis
Identify and investigate unauthorized/suspicious fraud claims and high-risk transactions within customer and merchant account
Review fraud disputes through merchant contact & requesting additional documentation and executing merchant chargebacks
Ensure each Merchant chargeback dispute request is handled in a timely & accurate manner
Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls