Customer Service & Operations Analyst

About the role

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You’ll be actively participating in initiatives to improve customer service, processes and procedures You’ll be handling customer queries and complaints

What you'll do

• In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres
• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced

What you need

• Open to freshers
• Customer service
• MS Office
• PowerPoint
• B.Com or BBA or B.Sc or BA