Customer Service & Operations Delivery Manager

About the role

This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network

What you'll do

• After analysing how changes to the operating model will impact procedures, you’ll be making recommendations
• Be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and aligned to our customer and business needs
• Supporting technology partners to drive system improvements and the resolution of defects and incidents
• Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
• Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions

What you need

• 6–11 yrs of experience
• Customer service
• KYC
• AML
• Communication
• Any graduate