Customer Service Associate

About the role

Consistently deliver extraordinary service (through chat or phone, as required,) whilst in a fast-paced, structured, customer care environment. Able to address 2-3 Chat conversations simultaneously. Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership that deepen customer engagement.

What you'll do

• Meet and exceed performance goals that include customer satisfaction, consultative sales, handling time, schedule adherence, and compliance regulations
• Maintain a high level of integrity to work with customer information and meet compliance requirements

What you need

• 1–4 yrs of experience
• Customer service
• Communication
• Sales
• Any graduate