Customer Service Associate

About the role

Provide exceptional customer service by handling high volume of calls and addressing customer inquiries. Understand customer needs, offer personalized solutions and promote card member benefits. Make relevant product recommendations to enhance customer engagement and loyalty. Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success.

What you'll do

• Provide exceptional customer service by handling high volume of calls and addressing customer inquiries
• Make relevant product recommendations to enhance customer engagement and loyalty
• Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
• Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets

What you need

• Customer service
• Sales
• Communication
• Voice process
• Any graduate