Customer Service Associate – Beauty & Lifestyle Customer Support – Siliguri, India

About the role

About the Role As a Customer Service Associate – Beauty & Lifestyle Customer Support, you will support customers through clear and effective communication in Hindi and English according to customer preference. The role requires computer and smartphone proficiency, accurate written communication, strong typing skills, and the ability to work with CRM, telephony, and contact centre applications.

What you'll do

• Communicate with customers in Hindi and English according to their preferred language and provide clear, professional support
• Understand customer requirements and communicate information accurately while handling customer interactions
• Use internet and mobile applications, system navigation, MS Excel, and MS Word as required for customer support activities
• Work with CRM, telephony, and contact centre applications provided through the hosted model via Citrix Workspace
• Maintain accurate written communication and customer interaction records while meeting the required typing and communication standards

What you need

• 0–2 yrs of experience
• Customer service
• CRM
• Data entry
• MS Office
• Communication
• Customer handling
• Class 12