Customer Service Associate

About the role

As a Customer Service Associate, you will be the voice of our company, representing Digitide Solutions Limited to our valued customers. Your primary role is to handle inbound and outbound customer calls and emails, offering timely and accurate assistance. You will collaborate with internal teams to ensure a seamless and efficient issue resolution process, gathering valuable customer feedback to continuously improve our services.

What you'll do

• Be the voice of our company, representing Digitide Solutions Limited to our valued customers
• Collaborate with internal teams to ensure a seamless and efficient issue resolution process, gathering valuable customer feedback to continuously improve our services
• Handle inbound and outbound customer calls and emails, providing excellent customer support
• Collaborate with internal teams to ensure prompt issue resolution and effective communication
• Maintain accurate records of customer interactions and ensure data privacy and security

What you need

• 20–30 yrs of experience
• Customer service
• CRM
• Data privacy
• Communication
• Diploma