Customer Service Associate

About the role

As a Customer Service Associate, you will play a vital role in our company's success by delivering exceptional customer service. Your primary focus will be on managing customer inquiries and ensuring a smooth payment process. You will be the voice of our company, representing us with professionalism and a customer-centric approach.

What you'll do

• Play a vital role in our company's success by delivering exceptional customer service
• Be the voice of our company, representing us with professionalism and a customer-centric approach
• Handle customer inquiries and complaints via phone, email, or chat, providing timely and accurate responses
• Collect pending Equated Monthly Installments (EMIs) for the current month, ensuring timely and accurate payments
• Guide customers through the payment process, offering clear and concise instructions

What you need

• 20–30 yrs of experience
• Customer service
• CRM
• Sales
• MS Office
• Upselling
• Cross-selling
• Diploma