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Customer Service Associate

Career Site·Thane, Mumbai

Pay not stated20–30 yrsFull-time
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About the role

As a Customer Service Associate, you will be the front line of our customer support, handling a high volume of calls and inquiries. Your primary focus will be on collecting pending EMIs and guiding customers through the payment process. Additionally, you will offer accurate product information and ensure a positive customer experience.

What you'll do

  • Be the front line of our customer support, handling a high volume of calls and inquiries
  • Offer accurate product information and ensure a positive customer experience
  • Manage inbound and outbound customer calls efficiently and professionally
  • Collect pending EMIs for the current month, ensuring timely and accurate payments
  • Guide customers through the payment process, offering clear and concise instructions

What you need

  • 20–30 yrs of experience
  • Customer service
  • CRM
  • MS Office
  • Data entry
  • Problem solving
  • Diploma

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Can I apply
Open to any education · Junior level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Kotak Mahindra Bank's site: account needed, ~10–15 min
Early: posted 2 h ago on their own site