Customer Service Associate

About the role

As a Customer Service Associate, you will play a vital role in our customer care team, ensuring a positive and seamless experience for our clients. Your primary responsibility will be to handle inbound and outbound customer calls and emails, providing timely and accurate information and support. You will also collaborate with internal teams to resolve customer issues promptly and efficiently.

What you'll do

• Play a vital role in our customer care team, ensuring a positive and seamless experience for our clients
• Also collaborate with internal teams to resolve customer issues promptly and efficiently
• Handle inbound and outbound customer calls and emails, maintaining a high level of professionalism and empathy
• Provide accurate and timely information to customers, addressing their inquiries and concerns
• Collaborate with internal teams, such as sales and technical support, to ensure prompt issue resolution

What you need

• 20–30 yrs of experience
• Customer service
• CRM
• Sales
• Data privacy
• Problem solving
• Diploma