Customer Service Associate

About the role

As a Customer Service Associate, you will be the front-line representative for our company, interacting with customers via phone calls. Your primary responsibility is to manage customer inquiries, collect pending EMIs, and guide customers through payment processes. You will also provide accurate product information and ensure a positive customer experience.

What you'll do

• Be the front-line representative for our company, interacting with customers via phone calls
• Also provide accurate product information and ensure a positive customer experience
• Manage inbound and outbound customer calls efficiently and professionally
• Collect pending EMIs for the current month, ensuring timely and accurate payments
• Guide customers through the payment process, offering clear and concise instructions

What you need

• 1–2 yrs of experience
• Customer service
• CRM
• Problem solving
• Diploma