Customer Service Associate

About the role

As a Customer Service Associate, you will be the voice of our company, representing Digitide Solutions Limited to our valued customers. Your primary role is to handle inbound and outbound customer calls and emails, ensuring a positive and efficient customer experience. You will also collaborate with internal teams to resolve customer issues promptly and gather feedback to enhance our services.

What you'll do

• Be the voice of our company, representing Digitide Solutions Limited to our valued customers
• Also collaborate with internal teams to resolve customer issues promptly and gather feedback to enhance our services
• Handle inbound and outbound customer calls and emails with a professional and friendly demeanor
• Provide accurate and timely information to customers, addressing their inquiries and concerns
• Collaborate with internal teams, such as sales and technical support, to ensure prompt issue resolution

What you need

• 1–2 yrs of experience
• Customer service
• CRM
• MS Office
• Sales
• Data privacy
• Problem solving
• Diploma