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Customer Service Associate – Collections (Banking) – Kolkata

Fusion CX·Kolkata

Pay not stated0–4 yrsFull-time
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About the role

As a Customer Service Associate – Collections at Fusion CX, you will manage customer interactions related to outstanding payments and overdue accounts. You will follow up with customers regarding pending dues, support collection activities, and maintain professional relationships to encourage timely payments.

What you'll do

  • Manage and execute collection processes effectively
  • Contact customers and follow up on outstanding accounts and overdue payments
  • Build and maintain professional relationships with customers to support timely collections
  • Monitor pending accounts and maintain consistent follow-up
  • Communicate with customers in Hindi and English regarding outstanding payments

What you need

  • 0–4 yrs of experience
  • Customer service
  • Collections
  • Communication
  • Any graduate

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