Customer Service Associate – E-commerce Support – Durgapur

About the role

As a Customer Service Associate at Fusion CX, you will assist customers with their queries and provide support in Hindi or English according to their language preference. You will use internet-based tools, mobile applications, and computer systems to navigate customer support processes and help deliver a smooth customer experience.

What you'll do

• Communicate with customers in Hindi and English according to their preferred language
• Understand customer queries and provide appropriate assistance through professional communication
• Navigate internet-based platforms, mobile applications, and computer systems to support customer interactions
• Use Microsoft Excel and Microsoft Word for routine process-related tasks
• Maintain clear and effective communication while assisting customers

What you need

• 0–2 yrs of experience
• Customer service
• MS Office
• Excel
• Customer handling
• Communication
• Class 12