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Customer Service Associate – US Banking & Card Services

Gratitude·Mumbai

Pay not stated1.5–2 yrsFull-time

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About the role

The role involves handling customer enquiries, providing accurate information, resolving concerns and delivering a professional customer experience while meeting service, quality and productivity targets.Key ResponsibilitiesHandle international customer calls professionally and efficiently.Resolve customer enquiries related to US banking and card services.Meet individual and team service-level, quality and productivity targets.Achieve KPIs, including customer satisfaction, average handling time…

What you need

  • 1.5–2 yrs of experience
  • Customer service
  • Voice process
  • Customer handling
  • Class 12

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