Customer Service Associate

About the role

As a Customer Service Associate, you will provide essential support to clients through phone, email, and chat channels. This role involves troubleshooting software issues and guiding customers through effective solutions, making you a vital resource for our clients. This position is well-suited for fresh graduates or individuals with up to two years of experience in customer service.

What you'll do

• Provide customer support via phone, email, and chat
• Document customer inquiries and solutions
• Ensure high levels of customer satisfaction
• Collaborate with the team to improve service quality

What you need

• 0–2 yrs of experience
• Customer service
• Communication
• Diploma