Customer Service Executive - FASTag Inbound

About the role

Are you a sharp communicator with a knack for solving problems. As a Customer Service Executive – FAS Tag Inbound at IDFC FIRST Bank, you’ll be the digital face of our brand—responding to customer emails with speed, accuracy, and empathy. If you love working behind the scenes to deliver seamless service and want to kickstart your career in a fast-growing banking environment, this role is your perfect launchpad.

What you'll do

• Handle customer queries received via email
• Ensure responses are sent within 24 hours
• Maintain service quality and accuracy in communication
• Collaborate effectively with internal and external stakeholders
• Manage challenging situations with professionalism and empathy

What you need

• 0–2 yrs of experience
• Customer service
• Communication
• B.Com or BMS or B.Sc or BA or BBA or MBA or M.Com