Customer Service Executive

About the role

**Location:** Hyderabad **Experience Required:** International Voice Process experience mandatory **Notice Period:** Immediate joiners only **Salary:** Up to ₹7 LPA **Education:** Graduation is mandatory Job Code - 425831 Key

What you'll do

• Deliver exceptional customer experiences that balance technical support and sales objectives. Communication Skills (Critical Requirement)
• Strong active listening and empathy to understand customer concerns and provide effective solutions
• Skilled in managing tone and maintaining professionalism during challenging or escalated interactions
• Handle inbound customer interactions via chat, email, or voice for SaaS software products
• Resolve customer queries related to subscriptions, billing, cancellations, refunds, and invoices

What you need

• 1–4 yrs of experience
• Customer service
• Troubleshooting
• Voice process
• Upselling
• Cross-selling
• CRM
• Any graduate

Good to have

• iOS
• Android

What you get

• Up to ₹7 L a year