Customer Service Executive- International Hyderabad

About the role

Customer Support Specialist – International Voice (SaaS) Hyderabad | Immediate Start | Rotational Shifts (incl. nights) | Up to ₹7 LPA | About the RoleTurn complex questions into seamless solutions. As a Customer Support Specialist on our international voice team, you’ll be the trusted expert handling inbound queries across phone and chat for a leading SaaS product suite.

What you'll do

• Troubleshoot software, explain plan options, and turn frustrated users into loyal advocates—all from our Hyderabad office on a rotational shift pattern that keeps the…
• Troubleshoot device limits, login issues, password recovery, and multi-account scenarios
• Identify value-add opportunities and retain customers through consultative conversations

What you need

• Customer service
• CRM
• Voice process
• Sales
• iOS
• Upselling
• Any graduate

Good to have

• Android
• Cross-selling

What you get

• Up to ₹7 L a year