Customer Service Executive-Retail Liabilities Inbound

About the role

Step into the spotlight as a Customer Service Executive at IDFC FIRST Bank’s Phone Banking unit! Be the voice our customers trust—resolving queries, delivering top-notch service, and guiding them toward smarter banking solutions. If you love helping people and thrive in a fast-paced environment, this is your chance to grow with a brand that puts customers first.

What you'll do

• Handle inbound calls and resolve customer queries
• Maintain service quality, AHT, and first contact resolution
• Ensure timely closure of customer requests
• Promote digital channel adoption
• Support service improvement initiatives

What you need

• Customer service
• Problem solving
• Voice process
• Any graduate