Customer Service Executive

About the role

Initiates and implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Also need to short close the order or postpone the orders in SAP system for accuracy to Management. ISO audit prepartion & documentation.

What you'll do

• Respond to customer with order acknowledgement/confirmation after receipt of Purchase order and timely response with delivery date
• Key Responsibilities & Job Content
• Receives processes and verifies the accuracy of quotations/orders from sales/customers with customer purchase orders
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information
• Ensures and provides quality service to both internal and external customers in terms of responses, documentation, co-ordinations feedbacks etc

What you need

• Customer service
• Escalation handling
• Sales
• SAP
• Any graduate