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Customer Service Manager R WBG OPERATIONS (OPS) 0469 0652 1086220

Kotak Mahindra Bank·Mumbai

Pay not stated8–12 yrsFull-time
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About the role

Customer Service Manager_R_WBG OPERATIONS (OPS)_0469_0652_1086220 at Kotak Mahindra Bank. Manage end-to-end processing of Trade Finance transactions including.

What you'll do

  • Letters of Credit (Import/Export)
  • Shipping Guarantees and Trade Loans
  • Review and authorize trade transactions within delegated authority limits
  • Monitor transaction accuracy, TAT adherence, and service quality metrics
  • Handle exceptions, escalations, audit observations, and customer complaints

What you need

  • 8–12 yrs of experience
  • Customer service
  • Escalation handling
  • FEMA
  • Employee engagement
  • Talent management
  • Problem solving
  • MBA

Good to have

  • Import/export
  • Reconciliation

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