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Customer Service Manager

Standard Chartered·Mumbai

Pay not stated2–5 yrsFull-time
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About the role

Customer Service Manager at Standard Chartered. Strategy.

What you'll do

  • Customer Service & Relationship Management
  • Act as the primary point of contact for LAS customers for servicing-related requests
  • Ensure prompt resolution of customer queries, complaints, and escalations
  • Maintain high customer satisfaction through proactive communication and service delivery
  • Build and strengthen relationships with HNI/UHNI and retail clients

What you need

  • 2–5 yrs of experience
  • Customer service
  • MS Office
  • Power BI
  • Wealth management
  • PowerPoint
  • Problem solving
  • MBA or B.Com or BBA

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