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Customer Service Process Associate [Webchat]/ - Kolkata

Gratitude·Kolkata

Pay not stated1–5 yrsFull-time
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About the role

Customer Service Process Associate – Voice & WebchatKolkata | 5 Days Work From Office | Rotational Shifts (incl. nights) | 1–5 Years ExperienceAbout the RoleBe the voice, the chat, and the solution. As a Customer Service Process Associate, you’ll serve as the frontline connection for international customers across voice, webchat, messaging, and email—turning every interaction into a positive, resolution-focused experience.

What you'll do

  • Evaluate problems, identify the best solutions, and recommend resolutions that leave customers feeling heard and helped.Master the Channels: Juggle live chat and…

What you need

  • 1–5 yrs of experience
  • Customer service
  • Chat support
  • Complaint handling
  • Telecom
  • Sales
  • Communication
  • Class 12

Good to have

  • Data entry

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