CCE
Career Site·Kolkata
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 14 h ago on their own site
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About the role
The ideal candidate should have excellent written English, strong problem-solving abilities, and experience handling international customers through non-voice channels.Key ResponsibilitiesHandle customer interactions through web chat, email, and digital support channels.Understand customer intent through effective written probing and provide accurate, complete resolutions.Resolve queries related to:Customer accountsBilling and chargesElectricity/gas usagePayments and adjustmentsService…
What you need
- 2–4 yrs of experience
- Customer service
- Customer handling
- Email support
- Any graduate
Good to have
- Escalation handling
- CRM
- VBA
- Six Sigma
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