Customer Service Representative – International (Bangalore)

About the role

Role Overview The Customer Success Guide plays a key role in delivering exceptional customer experiences byproviding timely support, product guidance, and adoption best practices to global customers.This role blends customer support, problem resolution, and consultative guidance to ensurecustomers realize maximum value from enterprise software solutions while maintaining highsatisfaction and loyalty.

What you'll do

• Product Guidance & Adoption• Support customers with onboarding, service activation, and ongoing product adoption.• Provide guidance on account access
• Customer Growth & Retention• Identify opportunities to improve customer satisfaction, retention
• Case & Process Management• Accurately document all customer interactions and actions in the case managementsystem.• Ensure followups and case closures are completed…

What you need

• 1.5–5 yrs of experience
• Customer service
• Customer success
• Communication
• Any graduate

Good to have

• Upselling
• ITIL