Customer Service Representative

About the role

The primary responsibility of a Customer Service Executive is to oversee the entire order lifecycle, ensuring accuracy, efficiency, and customer satisfaction throughout the order fulfillment process. This includes managing complex orders from entry to completion, collaborating with various teams, and maintaining data integrity.

What you'll do

• Overseeing the accurate and timely processing of customer orders from initiation to fulfillment
• Coordinating with internal teams (sales, logistics, warehouse, finance) to ensure smooth order execution
• Managing order changes, cancellations, and backorders effectively
• Ensuring accurate invoicing and timely dispatch of goods
• Utilizing Enterprise Resource Planning (ERP) systems for order tracking and management

What you need

• 8–10 yrs of experience
• Customer service
• CRM
• ERP
• Accounts receivable
• Salesforce
• Sales
• Any graduate