Customer Service Representative

About the role

We are looking for a reliable and friendly Customer Service Representative to join our team at Hire with Reef. The ideal candidate will be the first point of contact for our customers, delivering exceptional service and support across various channels. You will help resolve inquiries, process requests, and ensure a positive experience for all our clients.

What you'll do

• Customer Interaction – Respond promptly and courteously to customer inquiries via phone, email, and chat
• Issue Resolution – Identify customer needs and provide effective solutions, escalating complex issues as appropriate
• Order and Account Support – Assist customers with order status, account updates, and general information
• Data Entry and Record Keeping – Maintain accurate and detailed records of customer interactions and transactions in the CRM system
• Team Collaboration – Work closely with other departments to ensure customer satisfaction and improve service delivery

What you need

• Customer service
• CRM
• Customer handling
• Data entry
• Communication
• Any graduate

Good to have

• Zendesk
• Freshdesk