Customer Service Representative

About the role

We use the following session cookies, which are all required to enable the website to function: "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

What you'll do

• Responsible for generating MIS reports including weekly, monthly sales report, sales budget compilation (once a year)
• Ensure efficient and accurate handling of customer orders/queries/schedules based on the contract entered in the system
• Monitor the progress and complete execution of an order
• Support with needful information and data to supply chain planner in the event of shortages and use supply chain resource effectively to support customer business…
• Report deviation of delivery to customer

What you need

• 5–8 yrs of experience
• Customer service
• Sales
• Complaint handling
• MIS reporting
• Communication
• Google Analytics
• BBA

Good to have

• SAP