Customer Service Representative

About the role

As a Customer Service Representative, you will be the first point of contact for customers, addressing inquiries and resolving issues efficiently. Your role will involve understanding customer needs, providing accurate information, and ensuring a positive experience with our client's services. Successful candidates will demonstrate strong communication skills and the ability to handle customer concerns with empathy and professionalism.

What you'll do

• Respond to customer inquiries via phone and email
• Resolve customer issues in a timely manner
• Maintain customer records and update information
• Provide feedback to improve service quality

What you need

• Customer service
• CRM
• Communication
• Diploma