Customer Service Senior Representative

About the role

Customer Service Senior Representative at The Cigna Group. As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat.

What you'll do

• Ensuring first contact resolution and responding promptly to customer inquiries
• Adhering to operating procedures and regulations in line with policy terms and conditions
• Monitoring turnaround times to ensure timely resolution of customer contacts
• Building collaborative relationships with internal teams to optimize resources
• Actively supporting team members and contributing to achieving operational goals

What you need

• 2–4 yrs of experience
• Customer service
• Communication
• Chat support
• Any graduate