Customer Solution Center - Technical

About the role

This role is responsible for independently addressing customer concerns using established protocols, resolving moderately complex technical issues, and providing comprehensive responses about products and services. The role actively collaborates with teams, contributes to customer solution offerings, and aligns their work with global strategies.

What you'll do

• Resolves moderately complex technical problems encompassing hardware and software through incoming customer interactions and proactive notification systems
• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs
• Assists customers proactively to mitigate or prevent the occurrence of problems
• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes
• Provides valuable input to customer solution offerings, aligning recommendations with specific requester needs

What you need

• 4–6 yrs of experience
• MS Office
• Active Directory
• Linux
• Azure
• ServiceNow
• Communication
• Diploma or Class 12