Customer Success Analyst - First Advantage (Bangalore/Mumbai)

About the role

Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction.

What you'll do

• Working on daily tasks in collaboration with the Customer Success Managers/Directors and Operations
• Tasks will involve various CSA roles and responsibilities such as Account Set Up task, Account Support task, Client Escalation Task (QC, emails, etc)
• Perform report research and analysis for internal and external customers
• Ensure that reports and information requests are delivered on time and that SLA's are met
• Monitor, enter, update, and close Service Center tickets

What you need

• 3–6 yrs of experience
• Customer success
• CRM
• Customer service
• MS Office
• SOP writing
• PowerPoint
• Diploma

Good to have

• Salesforce