Customer Success Analyst

About the role

Work mode - Work from office (Hyderabad location)

What you'll do

• Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
• Update customer health information when applicable based on negotiation and discussions with the customer
• Create renewal offers/quotes based on contract information, customer usage, and company direction
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
• Negotiate contract terms and pricing with guidance from relevant internal departments and management

What you need

• Customer success
• CRM
• Sales
• Communication
• Any graduate

Good to have

• Salesforce
• NetSuite