Customer Success & Onboarding Executive

WebBee eSolutions·Noida

Pay not stated4–5 yrsFull-time

Apply on WebBee eSolutions' site Track your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit

Hard to read?

About the role

The Customer Success & Onboarding Executive will own the customer journey from the initial post-sale handover through successful implementation, activation and early adoption. The person will coordinate customer and internal actions, deliver product training, ensure customers achieve measurable value, and identify relevant opportunities to adopt additional features or plans.

What you'll do

Own assigned customers from sales handover until onboarding completion and transition to ongoing customer success or support
Conduct structured kickoff calls to understand the customers business model, platforms, fulfillment workflow, use cases, expected outcomes and launch timeline
Prepare and maintain a clear onboarding plan with milestones, owners, dependencies, target dates, risks and next actions
Guide customers through account setup, platform connections, configuration, product mapping, testing and go-live readiness
Coordinate dependencies involving the customer, support, product, engineering, QA, operations and sales teams