Customer Success Associate | Commerce Global

About the role

You own the post-sale relationship for a portfolio of enterprise retail accounts in your region. You sit between demanding clients and our product and engineering teams, and both sides need to trust you. This is not a ticket-routing job. You will understand your clients' retail operations deeply, catch problems before they do, and use AI to work faster than a team twice your size.

What you'll do

• Onboarding and go-live, adoption, business reviews with senior stakeholders, escalations, renewals, and expansion
• Understand your clients' retail operations deeply, catch problems before they do, and use AI to work faster than a team twice your size
• Own a portfolio of enterprise accounts post-sale: onboarding, adoption, health, escalations, renewals, and expansion
• Run weekly operational reviews and quarterly business reviews with Heads of Ecommerce, Operations Directors, and CTOs
• Build adoption dashboards and reporting so every review is led by data, not opinion

What you need

• 3–5 yrs of experience
• Customer success
• Escalation handling
• B.Tech or B.E.