Customer Success Associate

About the role

We’re looking for exceptional Customer Support Executives to join our team across both voice and non-voice roles . If you have a track record of delivering high customer satisfaction and genuinely enjoy creating great experiences for customers, we want to hear from you. You’ll need to be customer-centric , always ready to go above and beyond to resolve issues with empathy and efficiency.

What you'll do

• Develop a deep level of understanding and knowledge of the entire product, systems and processes
• Address queries regarding the product and service in a timely and accurate way via phone, email or chat
• Meet the response time for queries in support
• Coordinate with insurance partners for resolution/clarification if needed
• Interact with internal and external teams to ensure the quick resolution of customer issues

What you need

• 0–3 yrs of experience
• Customer success
• Customer service
• Communication
• Any graduate