Customer Success Engineer - Privacy Automation

About the role

As a Technical Engineer - Privacy Automation at OneTrust, you will be a key enabler of customer success by helping users overcome product-related challenges through focused, high-quality “ Ask the Expert” sessions. These 1–2 hour sessions provide hands-on troubleshooting, guidance, and configuration support to customers across our platform.

What you'll do

• Translate customer challenges into actionable guidance, empowering users to configure, troubleshoot, and move forward confidently
• Stay calm and professional under pressure, especially when working with frustrated or time-sensitive customers
• Build trusted working relationships with customer users and administrators through empathy, product knowledge, and clear communication
• Partner with TAs, Support, Product, and Enablement teams to relay customer insights and improve internal processes
• Create and maintain scalable enablement assets that reflect common patterns seen in customer engagements

What you need

• 3–5 yrs of experience
• Customer success
• Communication
• Any graduate