Customer Success Engineer - Technical Support

About the role

Customer Success Engineer - Technical Support at IonQ. We are looking for a Customer Success Engineer to join a dynamic, cross functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our….

What you'll do

• This is a great opportunity to build a career in quantum computing while developing deep, hands on platform expertise
• Customer obsession, curiosity and clear communication matter most here, and you should be excited to learn quantum computing fundamentals on the job and to grow into…
• Respond to customer support tickets and enquiries, troubleshooting job failures and platform issues using standardised workflows and escalating complex cases to senior…
• Alongside this, you will help monitor platform and system status, communicating clear and timely updates to customers during incidents or planned maintenance
• Onboarding assistance: help new users with account setup, platform walkthroughs and early technical questions

What you need

• 3–6 yrs of experience
• Customer success
• Customer service
• Zendesk
• REST APIs
• SQL
• JIRA
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Physics
• Python
• Preventive maintenance