Customer Success Engineering - Cement

About the role

As a Success Engineer – Cement at UptimeAI, you will play a key role in helping cement customers improve plant reliability, equipment performance, and operational outcomes through the UptimeAI platform. You will apply your cement industry and engineering knowledge to monitor industrial assets, evaluate AI-generated alerts, identify potential equipment issues, and help customers realize measurable operational value.

What you'll do

• Apply cement plant knowledge to understand equipment behavior, operating conditions, and common failure modes
• Monitor equipment and model performance and identify opportunities for model retraining and optimization
• Analyze AI-generated insights across key cement plant equipment and processes, including kilns, mills, crushers, conveyors, fans, compressors, and other critical assets
• Work with customer teams to validate alerts and understand whether recommended actions are practical within their operating environment
• Quantify and track customer value, including cost avoidance, reduced downtime, improved reliability, and performance improvements

What you need

• Customer success
• Preventive maintenance
• Performance management
• FMEA
• Communication
• B.Tech or B.E.

Good to have

• Material handling