Customer Success Executive (Onboarding)

About the role

We're looking for a Customer Success Manager focused on Onboarding to own the earliest and most critical phase of the customer journey at Metaforms. When a research agency signs with us, they're not just buying software — they're changing how their entire operations team works. Your job is to make that transition fast, structured, and successful.

What you'll do

• Own the onboarding process for every new customer — from signed contract to fully live on the platform
• Build and continuously improve structured onboarding playbooks, timelines, and success criteria for different customer segments
• Run kickoff calls, training sessions, and check-ins that set customers up with the right habits and configurations from day one
• Track time-to-value metrics across your book and identify where customers slow down or drop off
• Design and run structured pilots with new accounts — defining success criteria upfront, managing the timeline, and driving the evaluation to a clear outcome

What you need

• 3–5 yrs of experience
• Customer success
• Onboarding
• Sales
• Communication
• Any graduate