Customer Success Item Creation Specialist

About the role

The Specialist, CS Item Creation Team is an internal role, who works to engage and enable our customers and Account Managers by effectively managing new item creations and changes. They will also work on larger projects, which may include numerous item creations linked to new product lines or new materials.

What you'll do

• Able to enter new item creations or change requests in PE1, EEP, and PS4 SAP systems
• Working with and managing SharePoint request sites
• Informing requestors of request status
• Aligning with global counterparts to create one global customer experience
• Sustaining a sense of urgency across the organization to work on and follow up on item requests

What you need

• 3–6 yrs of experience
• Customer success
• Customer service
• SAP
• Sales
• ERP
• MS Office
• Any graduate

Good to have

• Customer handling
• SOP writing