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Customer Success Manager

Almabase·Bengaluru

Pay not stated1–2 yrsFull-time
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About the role

Customer Success Manager at Almabase. Onboarding (CSAT and time to first value), account retention, Customer Health, revenue expansion, product adoption.

What you'll do

  • Onboarding (CSAT and time to first value), account retention, Customer Health, revenue expansion, product adoption
  • Accountable for the complete post-sales customer journey. (Onboarding → Adoption → Retention → Advocacy)
  • Become the trusted advisor for each of your customers and help them achieve their alumni engagement and fundraising goals. Build and maintain strong relationships with…
  • Conduct regular check-ins & business reviews with your customers to ensure consistent engagement
  • Monitor customer health and risk score actively and devise a plan to move high-risk customers to low/medium risk. Collaborate with the Account Manager who will be…

What you need

  • 1–2 yrs of experience
  • Customer success
  • CRM
  • Sales
  • Canva
  • Customer service
  • Problem solving
  • Any graduate

Good to have

  • HubSpot
  • Cross-selling
  • Roadmapping

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