Customer Success Manager-Bangalore

About the role

As a Customer Success Manager at DataPelago, you will play a critical role in ensuring our customers achieve meaningful outcomes using our advanced analytics engine built for Lakehouse platforms. You will partner closely with clients to understand their goals, drive adoption of our product, and deliver long-term value through ongoing engagement, technical enablement, and strategic guidance.

What you'll do

• Serve as the primary post-sales point of contact and advocate for customers, ensuring a seamless onboarding and implementation process
• Build deep relationships with technical and business stakeholders to align product capabilities with customer goals
• Proactively identify risks to customer success and create strategies to mitigate churn while maximizing growth opportunities
• Partner with sales, product, and engineering teams to communicate customer feedback and drive continuous product improvement
• Conduct product walkthroughs, knowledge transfer sessions, and enablement workshops for technical and non-technical teams

What you need

• Customer success
• Sales
• SQL
• Machine learning
• AWS
• GCP
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Azure
• Spark
• Python
• Scala
• Java
• Databricks