Customer Success Manager

About the role

We are looking for an experienced and proactive Customer Success Manager (CSM) to join our team with our platform and driving adoption, satisfaction, and retention. The ideal candidate will possess

What you'll do

• Their satisfaction with our platform
• Develop and maintain long-term relationships with key stakeholders across client organizations
• Facilitate seamless onboarding of new clients, ensuring they are set up for success with the
• Conduct training sessions to ensure clients understand and leverage the platform's features
• Monitor client usage and proactively address any challenges or concerns

What you need

• 3–6 yrs of experience
• Customer success
• CRM
• Upselling
• Sales
• Problem solving
• Cross-selling
• BBA or B.Com