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Customer Success Manager

Fortive·Remote

Pay not statedMid levelFull-timeRemote
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About the role

ServiceChannel is the leading cloud-based service automation platform for facilities management. As part of a team of Customer Success Managers, you will help steward a shared portfolio of roughly 300 smaller customers (about 70 accounts each) and drive product adoption, retention, and measurable value at scale.

What you'll do

  • Own a portfolio of roughly 70 smaller customers, driving adoption, retention, and value through a mix of one-to-one and one-to-many engagement
  • Proactively recommend ServiceChannel standard methodologies, processes, and configurations that align with each customer's business objectives and drive full adoption of…
  • Run repeatable, scalable success motions such as onboarding assists, adoption checkpoints, health reviews, and renewal-readiness outreach
  • Monitor customer health signals and product usage to identify churn risk and expansion opportunities, triaging at-risk accounts and escalating when needed
  • Lead customer engagements ranging from digital check-ins to business reviews, delivering scorecard results and clear

What you need

  • Customer success
  • CRM
  • Customer service
  • Zendesk
  • Facility management
  • Salesforce
  • Any graduate

Good to have

  • PowerPoint
  • JIRA

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