Customer Success Manager

About the role

We are seeking a highly experienced and motivated Senior Customer Success Manager to join our dynamic team. The successful candidate will have a minimum of 5 years of experience in the Customer Success department, with a proven track record of managing and retaining high-value clients.

What you'll do

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded
• Develop and execute customer success plans, including onboarding, training, and ongoing support
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience

What you need

• 5–6 yrs of experience
• Customer success
• Client relationship
• CRM
• Sales
• Problem solving
• BBA

What you get

• ₹9 L–₹10 L a year