Customer Success Manager

About the role

Global Sales at HPE is about building the future. Together with our partners, we deliver global, commercial, public sector & small/medium business customers throughout 11 geographies.

What you'll do

• Customer Adoption & Engagement
• Lead onboarding, stakeholder mapping, success planning, and regular virtual engagement across the customer lifecycle
• Define adoption objectives, milestones, and success measures aligned with customer priorities
• Conduct adoption reviews, business reviews, workshops, and executive engagements to demonstrate progress and value
• Identify adoption barriers, customer-health risks, and capability gaps; coordinate action plans with Support, Services, Sales, Product, and Partners

What you need

• 2–4 yrs of experience
• Customer success
• CRM
• Escalation handling
• Customer service
• Sales
• Upselling
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Operational risk
• AWS
• GCP
• SAP
• Cross-selling
• Azure